Cybersecurity: How To Protect Your CRM From A Data Breach

The latest hit iOS game is getting hacked. In this story, one company has a huge database with highly sensitive data from 30,000 customers that’s now been put at risk by a massive data breach. And it’s not just another data breach. This is bad. Certain data in the database could be used by hackers to impersonate legitimate users, leave the app, and even steal money from your bank account. It’s a disaster. With the game being hacked, you’re not just at risk of getting hacked yourself; you’re also potentially at risk of transferring the data to cybercriminals, who could then do things like sell your information on the dark web, or use it to commit fraud

The most effective way to protect your CRM is to use a CRM that is built to protect itself. Today’s most popular CRM platforms offer some level of protection against breaches, but the best CRM solutions are built to stop breaches from happening in the first place.

Customer Relationship Management (CRM) systems are one of the most important assets of a company today. They are used by businesses to build meaningful relationships with customers, attract potential customers and increase sales. That is why companies that want to improve their services, expand their customer base or increase their sales use CRM.

So companies can store useful customer data in Creatio CRM, especially to help build meaningful relationships. Therefore, the type of data in a CRM system can include customer names, addresses, emails, phone numbers, social media and other important details such as location.

However, all that customer information in your CRM systems is potential prey for cybercriminals. If your data is hacked and leaked to the public, it can seriously damage your company's reputation and, more importantly, consumer confidence. This can easily lead to the collapse of your business.

With data breaches reaching unprecedented levels, securing CRM data is essential to protect your business from harmful data breaches. We will show you some steps to protect your database from cybercrime.

1. Protect your data


The very first step in securing CRM data is to protect the IT infrastructure on which it is hosted. Companies are advised to create multiple layers of security to ensure CRM data is protected from hackers.

The first step in securing your data is to install a reliable firewall. This allows companies to better control who has access to the data. After installing the firewall, install a reliable antivirus program. This protects your data from viruses, Trojans and worms.

The antivirus software also provides real-time scanning, malware protection, and phishing protection to ensure safe browsing.

Also, make sure your computer's operating system is updated regularly. This prevents additional security holes that may result from outdated and vulnerable features. You can also install software that offers full disk encryption.

2. Training of your employees

Many data breaches are caused by careless disclosure of data or even passwords. In addition, as technology advances, the likelihood of security protocols becoming invalid and exposing your data to hacker attacks increases. Regularly evaluate and correct your organization's existing security protocols.

However, it makes more sense for employees to be trained on how to use devices, software and data and how to protect them from any kind of breach. This can be done through video tutorials or workshops with role-playing. You should also be well aware of doses and adverse actions, especially in the event of a breach.

In addition, employees should be trained in safe online practices and everyone should receive security training to protect themselves and the company from potential phishing attacks. Even if they are well trained, safety protocols need to be reviewed regularly.

3. Effective use of passwords


Frequently used and easily guessed passwords are another easy way to compromise data. Make sure your employees always use unique passwords to protect and secure all their accounts.

Passwords should be kept off the computers or password managers used to protect them. Other security protocols that organizations can implement include the use of strong authentication, such as security keys, one-time codes sent after usernames and passwords are entered, biometrics, and other forms of authentication that add additional layers of security to your cyber security and protection.

4. Regular monitoring of CRM activities

To further protect CRM data, monitor CRM activity by setting up security alerts that send notifications in case of unauthorized account access or security breaches.

You can also easily develop real-time dashboards that allow you to check the security status of your CRM system online.

5. Selection of a reliable CRM provider

Finally, choosing a reliable CRM provider goes a long way in protecting your data from cybercrime. Before choosing a CRM vendor, look for unbiased reviews of CRM software on trusted websites like CNET and Computerworld. Remember that once a CRM system is in place, transitioning to a new system is too cumbersome.

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