Xbox Console Companion app not working [Fixed]

The Xbox Companion App for Windows 10 has had a pretty rocky history on the Windows 10 store. Back in the early days of Windows 10, it seemed like every few days users had to update the app again, to continue using the Xbox Companion App. All that is history now as the Xbox Console Companion App for Windows 10 is now “fixed” and I have to say that it's working better than ever!

The Xbox Companion App is a free companion app for your Windows 10 PC that lets you view your achievements, see what your Xbox friends are playing, keep up with GameDVR and Twitch clips, and more. Recently, many users have reported that the Xbox Companion App is not working. The Xbox Support Twitter account has responded to these issues and confirmed that the development team is aware of the issues and is working on a fix.

The app displays an error – we can't connect right now – try again later, and the Xbox overlay displays – we can't see your friends right now – try again in a moment.

This error may occur due to a bug in the Xbox Console Companion application. However, the reasons may be different. To resolve this error on your Windows 10 computer, follow the steps outlined in the following article.

How do I fix the Xbox Console Companion application that doesn't work?

1. Troubleshooting Windows applications

  1. Press Windows key + I to open the settings.
  2. Go to Update and Security.
  3. Open the Troubleshooting tab in the left pane.
  4. If you do not see any troubleshooting options, click the Additional troubleshooting link.
  5. Scroll down and click on Windows Store Apps.
  6. Click on the Run Troubleshooter button. The troubleshooter will show you some steps to solve the problem. Follow the instructions on the screen.
  7. If the problem persists, click Next and follow the on-screen instructions.
  8. After applying the fixes, close the troubleshooter, open the Xbox Console Companion application, and see if it works again.

This is a simple solution, but it can be useful if the Xbox Console Companion doesn't work.

2. Resetting the Xbox Companion

  1. Press Windows key + I to open the settings.
  2. Go to applications.
  3. Under the Apps and Features tab, you'll find Xbox Console Companion.
  4. Tap the application and select Advanced Settings.
  5. Scroll down and press the Reset button. Confirm the action by pressing the reset button again.
  6. Then restart the application and check if there is an improvement.

Check your Xbox Gold subscription status

Make sure your Xbox subscription is active and has not expired. You can check your account balance by logging into your profile. Then open the Services and Subscription tab.

Run a system check for errors

Press Start Scan to check for Windows problems.

Press Repair Everything to troubleshoot proprietary technology.

Run a PC scan with Restoro Repair Tool to find errors that cause security problems and slowdowns. Once the scan is complete, the recovery process replaces the damaged files with new Windows files and components.

If Xbox Console Companion is not working, resetting the application is one of the easiest ways to solve the problem.

3. Registering the Xbox Console Companion application again

  1. Press the Windows + X key.
  2. Select Windows PowerShell (Admin) from the list of options.
  3. In the PowerShell window, type the following command and press Enter to run it:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)AppXManifest.xml}
  4. Wait for the command to be executed and then restart the computer.
  5. After restarting, launch the Xbox Console Companion application and check for improvements.

Re-registering Microsoft applications can fix corrupted caches and other problems. However, if re-registering does not work, try reinstalling the Xbox application.

4. Reinstall the Xbox application

  1. Press the Windows key + X.
  2. Select the Windows PowerShell (Administrator) option. This opens PowerShell with administrator privileges.
  3. In the PowerShell window, type the following command to remove the Xbox application:
    Xbox application: Get-AppxPackage *xboxapp*| Remove-AppxPackage
  4. Close the PowerShell window after removing the application.
  5. Open the Microsoft Store on your desktop.
  6. Find the Xbox application and click Install. After installation, launch the application and see if the issue with the Xbox Console Companion application not working is resolved.

Reinstalling the Xbox application solves problems with the Xbox Console Companion application in most cases. If the problem persists, check whether a conflict with third-party software is interfering with the application.

5. Restart to avoid conflicts with third-party programs

  1. Press Windows key + R to open Run.
  2. Type msconfig.msc and click OK to open the system configuration.
  3. Open the Services tab in the System Configuration window.
  4. Select the Hide all Microsoft services check box.
  5. After disabling all Microsoft services, click Disable All. This disables all third-party services that are not needed.
  6. Open the Start tab and click on Open Task Manager.
  7. In the Task Manager, open the Run tab.
  8. Disable the starting of all activated applications.
  9. Return to the System Configuration window and click Apply and OK to save your changes.
  10.  Click the Restart Now button when the pop-up window appears.

In Clean Start mode, Windows starts only with basic services and all third-party programs and services are turned off. This will help you determine if the problem is due to a conflict with third-party software.

After rebooting, launch Xbox Console Companion and see if it runs in clean boot mode. If this is the case, you may have installed third-party software that is preventing the application from working properly.

This source has been very much helpful in doing our research. Read more about xbox console companion not connecting to party and let us know what you think.

Frequently Asked Questions

Why is my Xbox app not working?

While not officially acknowledged by Microsoft, many users are reporting that the Xbox app is not working for them, with some saying that it is stuck on loading, while others are finding that it won't load at all. User reports vary, but the common thread is that it only affects users with the November update installed on their Xbox One. (One user describes the issue as “the app doesn't load. It just sits at the loading screen and freezes. It's not my Xbox either. I've tried it on 4 different ones.”) If your Xbox app is frozen on the loading screen, don’t worry! We’ve already reached out to the Xbox team, and are working with them to provide a fix as soon as possible. In the meantime, try the tips below to see if they work for you. If you’re still having trouble, you can always reach out to Xbox Support for additional help.

Why is my Xbox app on PC not working?

There are a few reasons why your Xbox app may not be working properly. Note that the specific cause is often different depending on the operating system you're using. On a Windows computer, the Xbox app crashes regularly due to faulty drivers, security software, or because of performance issues. On an Xbox console, however, the app crashes due to a lack of available updates or because of a glitch in the system. This new technology is clearly not ready for prime time, and it’s hard to imagine that it will ever be. The idea is great—instead of having to learn a complex remote control with hundreds of buttons, you can control your TV by talking to it—but the current implementation of the technology is a joke. It’s not powerful enough to handle complex questions, and its voice recognition is far too limited.

How do I connect my Xbox one to console companion?

If you're having issues with the Xbox One Console Companion App, you have come to the right place. The following troubleshooting steps will help you resolve most issues you're encountering. PlayerFeedback is a third-party company that provides information about the latest Xbox One updates, news, and accessories. In addition, we offer a range of other services that include free Xbox Live Gold trial codes, Xbox gift cards, and Xbox gift cards. We are committed to assisting you in having the best gaming experience possible. Our team is made up of Xbox enthusiasts who love sharing the latest news, answering your questions, providing you with free Xbox Live codes, and more.

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